While contemplating the assignment for our IMS course, I’ve started thinking about how organisations use technology to aid there business. I feel very grateful that I had my placement year at such a forward thinking company and managed to get so much from it.
Infact my very job at Cisco was to translate the business benefits of there end users and then profile them in PR case studies and events.
Technological advancements fascinate me, and more to the point there impact on today’s society, while filling in a gradate application form one of the questions I answered why WHY technology interests me. I think it has to be its effect on organisations, such as the public sector, and how it facilitates opportunities for people.
I remember seeing how Cisco used tandgerd video units along with Cisco call manager platform to create a video contact centre for deaf people. Before this innovation started running in local government services There was a wait of up to two weeks for an interpreter, charging £90-150 per session for deaf customers to independently to deal with trivial issues such as council tax.
The UK has 70,000 deaf sign language users and less than 200 qualified interpreters and yet Cisco has managed to move forward with what they call “inclusion through innovation”. This has also made sure county councils are starting to Meet obligations under the disability discrimination act, and allows high quality service of sign language interpreters through the video call centre, 7 times faster than text.
Therefore what it boils down to is, it’s easy to rant about the threats and miss trust placed into new technology, yet it’s a force of change we have to embrace and if you look the benefits are everywhere.
Infact my very job at Cisco was to translate the business benefits of there end users and then profile them in PR case studies and events.
Technological advancements fascinate me, and more to the point there impact on today’s society, while filling in a gradate application form one of the questions I answered why WHY technology interests me. I think it has to be its effect on organisations, such as the public sector, and how it facilitates opportunities for people.
I remember seeing how Cisco used tandgerd video units along with Cisco call manager platform to create a video contact centre for deaf people. Before this innovation started running in local government services There was a wait of up to two weeks for an interpreter, charging £90-150 per session for deaf customers to independently to deal with trivial issues such as council tax.
The UK has 70,000 deaf sign language users and less than 200 qualified interpreters and yet Cisco has managed to move forward with what they call “inclusion through innovation”. This has also made sure county councils are starting to Meet obligations under the disability discrimination act, and allows high quality service of sign language interpreters through the video call centre, 7 times faster than text.
Therefore what it boils down to is, it’s easy to rant about the threats and miss trust placed into new technology, yet it’s a force of change we have to embrace and if you look the benefits are everywhere.
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